Shipping Policy

Shipping

AxyGlobal only ships to the 48 contiguous states and the District of Columbia. Due to carrier restrictions, items requiring truck delivery cannot be shipped to Alaska, Hawaii, the U.S. Territories, APO/FPO or internationally. Shipments are delivered by UPS®, FedEx® or other LTL carriers.

The exact delivery date of your order may depend on several factors, including, without limitation, the date and time you place your order, the schedules and processes of our shipping partners, holiday schedules, weather, and other factors. Even though we try to anticipate delays, we cannot predict or always prepare for delays caused by carriers, mistakes in delivery or shipment information, changes to orders, strikes, bad weather, or other similar circumstances. If there is a delay, we will do whatever we can to help move things along, although we cannot promise we'll be able to resolve the delay. If you have questions about your delivery, please contact us at seller@axyglobal.com

Minimum Order Requirements and Free Shipping

We may, in our sole discretion, set and adjust minimum (or maximum) quantity and/or price requirements from time to time for any order or attempted order placed on the AxyGlobal Sites.

We may also, in our sole discretion, set and adjust minimum (or maximum) quantity and/or price requirements from time to time for any user to receive free shipping on any order placed on the AxyGlobal Sites.

Return after Receival of Shipment

All return requests must be made within fourteen (14) days of delivery, as reported by the respective third-party package delivery company, to qualify for return. Return requests received more than fourteen (14) days after the date of delivery are not eligible for return. All returns must be completed within fourteen (14) days of when return instructions are provided. Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. All shipping costs for merchandise authorized by AxyGlobal to be returned to AxyGlobal shall be at the customer's expense and may include a restocking fee. If an order is short-shipped, the wrong product was sent, or if merchandise is damaged or defective, we will issue a full credit for the product amount. No returns or reports of damaged/defective product will be accepted after fourteen (14) days.